Mislaine32735504e5nh

Participant

Question

Reembolso

Forum|Forum|2 years ago
October 7, 2023
1 reply
538 views

Olá,minha filha de 5 anos mecheu no celular e acabou assinando o app, e foi cobrado no meu cartão 124,00$ já cancelei a assinatura, entrei em contato com a o pessoal do reembolso da conta do iphone, agora eu preciso de vcs responsável pelo aplicativo me ajudem????

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Community Manager

Community Manager

Hello @Mislaine32735504e5nh,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.