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coral_vanessa_7510
Participant
September 6, 2025
Answered

Reembolso

  • September 6, 2025
  • 1 reply
  • 105 views

Hola, el día 4 de septiembre se realizó cargo automático por renovación mensual no autorizada, *AUN NO VENCÍA mi suscripción, sino hasta hoy 6 de septiembre; y ya está cancelada desde hace 2 dias porque ya no la ocupo de momento. Podrías ayudarme con

el reembolso por favor.

Correct answer Amal.

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

 

To know more about the cancellation and refund process, please check the help article https://adobe.ly/46shrBC 

 

~Amal

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
September 7, 2025

@coral_vanessa_7510 you can canceled your plan on adobe.com,  https://helpx.adobe.com/ca/manage-account/using/cancel-subscription.html  But, if you purchased elsewhere such as Google Play or Apple App Store, contact the store directly. Adobe dosn't have access to those accounts and billings

m
Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
September 8, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

 

To know more about the cancellation and refund process, please check the help article https://adobe.ly/46shrBC 

 

~Amal

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