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luis_fernandoa74357339
luis_fernandoa74357339
Participant
November 13, 2018
Answered

Reembolso

  • November 13, 2018
  • 1 reply
  • 1322 views

Quiero un reembolso por haber efectuado compra por error.

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Luisfernandoa,

I did check that you have purchased the Adobe Export PDF service.

However, the service is not purchased directly from Adobe.

It seems that you have purchased the service from the Google Play store as you are using the Android device.

If yes, you need to cancel your subscription directly from Google Play Store. You may take help of the steps mentioned in the link Cancel, pause, or change a subscription on Google Play - Android - Google Play Help.

Please refer this help document Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services to cancel the service.

Also, check the return policy here Conditions for Adobe product returns.

Hope that helps.

Let us know if you have any questions.

Regards,

Meenakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
November 20, 2018

Hi Luisfernandoa,

I did check that you have purchased the Adobe Export PDF service.

However, the service is not purchased directly from Adobe.

It seems that you have purchased the service from the Google Play store as you are using the Android device.

If yes, you need to cancel your subscription directly from Google Play Store. You may take help of the steps mentioned in the link Cancel, pause, or change a subscription on Google Play - Android - Google Play Help.

Please refer this help document Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services to cancel the service.

Also, check the return policy here Conditions for Adobe product returns.

Hope that helps.

Let us know if you have any questions.

Regards,

Meenakshi

H
hilary38038270s53s
Participating Frequently
June 26, 2024

El dia 9 de junio me cobraron S/103.00 soles en adobe stoke luego de vencer la prueba gratuita, y el dia 13 de junio hice la cancelacion porque no usaba el programa adobe stoke, ya va a ser un mes esperando mi devolucion, ademas de llamar a asistentes de adobe  y me dijeron que el lunes o el martes de esta semana llegaria mi reenbolso, pero hasta ahora nada :(. Por favor necesito una solucion.

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 26, 2024

Hi @hilary38038270s53s,

 

Hope you are doing well. Thanks for writing in!

 

I checked your account and saw that the refund for your purchase has already been granted.

It takes some time for the amount to settle in the source account.

 

Is there anything else you have concerns with? If yes, please feel free to write back so we can assist you further.


-Souvik

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