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defaultv2yacy6h40kb
Participant
July 26, 2021
Question

Refund

  • July 26, 2021
  • 1 reply
  • 226 views

How long does it take to get the refund back to your account? I purchased Adobe Acrobat in Google Store and cancelled it. Google refuses to make the refund cause Adobe is a seller. I had a chat with Adobe support and got the same answer. I made an email to  Android Adobe and no answer yet. So I am wondering how many days should I wait for the refund. Thanks

 

 

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1 reply

Ria Tagra
Ria Tagra
Inspiring
July 27, 2021

Hi @defaultv2yacy6h40kb ,  

  

Hope you are doing well. 

  

Don’t worry, you can cancel the subscription and ask for refund from your end. Before we let you go do you mind sharing the reason for the cancellation? 

For IOS  

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.  

For step-by-step instructions, see View, change, or cancel your subscriptions.  

For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.    

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.  

For billing issues or a refund, see Get a refund on Google Play.  

   

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  

Regards  

Ria  

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