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Roberted
Participant
May 12, 2026
Answered

Refund

  • May 12, 2026
  • 1 reply
  • 15 views

Need a refund on a purchase that was not authorized 

    Correct answer Amal Jaiswal

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

     

    As mentioned this purchase was not authorized, please check the steps shared in the help page https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that works.

     

    ~Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    May 13, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

     

    As mentioned this purchase was not authorized, please check the steps shared in the help page https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that works.

     

    ~Amal