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Participant
August 26, 2026
Question

Refund

  • August 26, 2026
  • 1 reply
  • 5 views

Was charged. Shouldnt have been. Need refund immediately 

    1 reply

    ShivangiGupta
    Community Manager
    Community Manager
    August 26, 2026

    Hi @Zesty_style0bbe,

    We appreciate you writing in.

    Upon reviewing your account info, I found that you subscribed to Adobe Acrobat Pro and AI Assistant for Acrobat. Both of these plans stayed active for over a month, which resulted in the charges that you are seeing.

    Free trial lasts for 7 days and Adobe offers full refund if the subscription is cancelled within first first 14 days of purchase. It makes your account unfortunately ineligible for refund.

    You can refer to this article for more details: https://adobe.ly/4hR8yrH
    ^Shivangi

    ^Shivangi