refund

Question

I had cancelled before the trial ended, the trial ended and I got charged regardless - my subscription was converted to a a paid subscription.

I noticed the card charge today.

As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

its also says in the adobe app that my payment was declined but I received a receipt that it went through

Meenakshi Negi · Accepted Answer

HiTranquil_moments460c,Thank you for reaching out, and sorry for the trouble caused.We have checked your account using the email address linked to your community profile. The account shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund.To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions.If you need any further assistance, please let us know.Thanks,Meenakshi

Tranquil_moments460c · Answer

I canceled my subscription how do I go about getting a full refund now I read that you sent but it’s not saying much

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