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Kindhearted_neighborfefa
Participant
October 24, 2026
Question

Refund

Hello, I wanted to sign up for the free trial this morning and thought I did so, but my card was charged anyway. I was 100% under the impression that I had a week to test things before I decided to pay, so I’m confused as to how my card has already been charged? I would like a refund. 

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    October 26, 2026

    ​Hi @Kindhearted_neighborfefa ,

    Hope you're doing well, and thank you for reaching out.

    We're sorry to hear about the difficulties you're experiencing and understand that navigating the cancellation and refund process can sometimes be confusing.

    To help you with this, we recommend reviewing the steps and guidelines outlined in the following help article https://adobe.ly/3SKPtNi, which provides detailed information about the cancellation process and applicable refund policies.

    Please give it a try and see if that works. If you have any questions or run into any difficulties along the way, please don't hesitate to let us know. 

    Thank you for your patience and understanding.

    Regards,
    Amal

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