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Participant
October 28, 2021
Question

Refund

  • October 28, 2021
  • 1 reply
  • 304 views

I cancelled my subscription and it expired on the 22nd October howeve i've still been charged for it!! Can someone point me in the right direction for a refund

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1 reply

Ria Tagra
Inspiring
October 29, 2021

Hi,

 

If you are looking for refund after cancellation, a refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel. 

 

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to: 

Refunds on Google Play for Google Play Store. 

Galaxy Store Payments and Purchases for Samsung Galaxy Store. 

  

For IOS    

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.    

 Refund purchase  

   

For Android.    

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.    

Refund Purchase  

    

Regards

Ria