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Participant
August 11, 2022
Answered

Refund

Hi I paid monthly subscription yet the premium tools were not added please refund me immediately 

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jane-e
jane-eCorrect answer
Community Expert
August 11, 2022

@naftoli25609697htgg 

 

When you subscribed through Apple or Google Play, then you did not subscribe through Adobe, and you need to go through them.

 

Apple App Store:

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html

 

Google Play:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#manage-subscriptions

 

You might also try signing out, then signing in with the correct email and PW.

 

Jane

 

1 reply

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
August 11, 2022

@naftoli25609697htgg 

 

When you subscribed through Apple or Google Play, then you did not subscribe through Adobe, and you need to go through them.

 

Apple App Store:

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html

 

Google Play:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#manage-subscriptions

 

You might also try signing out, then signing in with the correct email and PW.

 

Jane

 

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