Question
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- Contact an Android app's developer
Most apps on the Play Store are made by third-party developers, not by Google. The developers are responsible for supporting their apps and making sure they work well for you. You should contact an app developer if:
- An app you’ve downloaded isn’t working.
- An in-app purchase hasn’t been delivered, isn’t working, or isn’t what you expected.
- You want to learn more about how to use an app or game.
On Android TV- Open the Google Play Store app
. - Browse or search for the app.
- Tap the app to open the detail page.
- Tap Developer contact.
- Scroll down to review the contact information listed.
What to say when you contact the developer- Open the Google Play Store app
. - Browse or search for the app.
- Locate and select the app from your search results.
- Select Full Description.
When you contact the developer, let them know:
- The app you’re using. Examples include "Facebook," "Clash of Clans," or "Candy Crush."
- The issue you’re having. Such as "My in-app purchase didn’t come through," or "the app isn’t working properly when I open it."
- The response you’d like. For example, mention whether you’d like help fixing the issue or would like a refund for your purchase.
You should expect a courteous and professional response when you contact a developer about an issue. If your inquiry is about a problem with a purchase you made, you should expect a response within three business days.
After you contact the developer, you can leave a public review for the app on the Play Store. Include your experience of the developer’s support to provide feedback to the developer and inform other Play users.
Leave a public review for
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