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A
Anielyn25783985dest
Participant
August 24, 2022
Question

Refund

  • August 24, 2022
  • 2 replies
  • 429 views

Can i have a refund please? my subcription on your app was accidentally made, yesterday i was shocked because it was deducted authomatic on my gcash account, and sad to say that the money on my gcash account was not mine, sorry for my negligence, because i forgot to cancel the subscription earlier. I am hoping for your consideration, specially now that i have a financial crisis.

I will uninstall the app if its needed, Thank you so much! 

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2 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
August 24, 2022

@Anielyn25783985dest 

 

Hi

You purchased through Google, not Adobe, so Adobe cannot assist with billing. On this help page, see the heading for "Cancellation fee and Refunds" to get the proper links:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancellation-fee-and-refunds

 

Jane

    K
    Kritika25595267dnb0
    Participating Frequently
    August 24, 2022

    Hey @Anielyn25783985dest 

    I hope you're doing great.

    To help you better, can you provide me with your application name and subscription?

    If you have Acrobat Reader mobile application, Please go through the help page: -

    https://helpx.adobe.com/acrobat/mobile-app-faq.html for information about cancellation and refund.

    I hope it will help.

    Thank you.

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