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Amazing27267002avyw
Participant
November 23, 2022
Question

Refund

  • November 23, 2022
  • 1 reply
  • 511 views

Hello

 

I bought the subscription thinking it would be a trial but it seems the money has been deducted right out of my account, I was wondering if there is anyways of a refund or am I knly able to cancel the subscription and lose my money?

This topic has been closed for replies.

1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
November 23, 2022

Hello @Amazing27267002avyw 

 

I hope you're doing great, and sorry for the trouble.

 

As I can see, you have a monthly subscription, and free trials are only for annual subscriptions. So, to get a free trial, you must have a yearly subscription.

Kindly refer to this article to know more about Premium subscriptions and trials:

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html

 

However, since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android
Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help.

For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let us know if this helps.

 

Regards,

Krutikka

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