Refund

Question

I got the free trial but the week and the money didn't come out till 3 weeks after and I thought I canceled it a while ago and there was no email telling me that the money was going to be taken out I want a refund

Souvik Sadhu · Accepted Answer

Hello @Rylee27923822hqw1 @Oumy Laye28027207or6h ,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

정희35077134leqq · Answer

Hi, I just got an email from this app. Purchase from my Credit card. This is weird.

At the first time when I try to use this app, I was canceling to buy the service the monthly. But has purchased. OK, I thought there is something I couldn't find, that's fine. However I don't need this app anymore. So I was trying to find something to cancel to purchase. And I saw something on my Apple App Store. There was not any list to buy something from this app with my credit card. So I thought the company has canceled for me but it was late. But that's fine.

But today a few minutes ago, I got an email from your company this app. Has purchased with my credit card.

Please I don't need this app anymore and don't get my money anymore!!

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