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Rylee27923822hqw1
Participant
January 13, 2023
Answered

Refund

  • January 13, 2023
  • 2 replies
  • 993 views

I got the free trial but the week and the money didn't come out till 3 weeks after and I thought I canceled it a while ago and there was no email telling me that the money was going to be taken out I want a refund

    This topic has been closed for replies.
    Correct answer S_S

    Hello @Rylee27923822hqw1 @Oumy Laye28027207or6h ,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    2 replies

    정
    정희35077134leqq
    Participant
    February 29, 2024

    Hi, I just got an email from this app.  Purchase from my Credit card.  This is weird.

    At the first time when I try to use this app, I was canceling to buy the service the monthly.  But has purchased.  OK, I thought there is something I couldn't find, that's fine.   However I don't need this app anymore.  So I was trying to find something to cancel to purchase.  And I saw something on my Apple App Store.  There was not any list to buy something from this app with my credit card.  So I thought the company has canceled for me but it was late.   But that's fine.

    But today a few minutes ago, I got an email from your company this app.  Has purchased with my credit card.

    Please I don't need this app anymore and don't get my money anymore!!

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 4, 2024

    Hi @정희35077134leqq,

     

    Hope you are doing well. Thank you for writing in!

     

    Please check the above articles which contain in-depth details on how to process with cancellation and refunds.

    Sicne Acrobat Premium is a mobile-based subscription, we do not have the option to make changes.

     

    -Souvik

    정
    정희35077134leqq
    Participant
    March 28, 2024

    Hi, I'm sorry what do you mean?

    By the way I don't need this app anymore.  Would you please cancel for me I don't know how to do. Please in two days I don't need it anymore.  Gonna purchase again if you can't help me please.

    O
    Oumy Laye28027207or6h
    Participant
    January 20, 2023

    Bonjour je souhaite être remboursé pour l'abonnement annuel qui m'a été facturé sans mon accord 

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    January 30, 2023

    Hello @Rylee27923822hqw1 @Oumy Laye28027207or6h ,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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