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Answered

Refund

Forum|Forum|3 years ago
February 8, 2023
2 replies
599 views

May I please have a refund? I thought I had a 7 day trial but was charged for a month. I cancelled within 1 hour of subscription.

Cancel subscription

This topic has been closed for replies.

Correct answer S_S

Hello @Steven283080658dgl,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

J

john28317660914c

Participant

I did not intend to sign up as i thought is was no charge. Please advise if i was charged!

S_S

Community Manager

@john28317660914c I checked your account and cannot find an active subscription.

Since you are not subscribed to the product at our end, you would need to check with your store for the refund in case you're charged.

-Souvik

S_S

Correct answer