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Participant
Feb 22, 2023 2:55 AM UTC
Answered

Refund

How do I get back my money. The cancellation didn't work before and my card was charged $29.37. Thank you.

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Feb 23, 2023 10:37 PM UTC

Hi @Sami28527760oe67 @Ducatel28534466f9nd,

 

Hope you are doing well. Sorry for your experience with the Acrobat Reader Mobile subscription.

 

I checked you account details and saw an active subscription for Acrobat Pro DC which is an annual plan paid monthly.

 

If you are not willing to use the subscription, you can go ahead and cancel the subscription from here: How to cancel Adobe trial or subscription

 

Hope this helps.

 

-Souvik

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

3 replies

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Feb 23, 2023 10:37 PM UTC

Hi @Sami28527760oe67 @Ducatel28534466f9nd,

 

Hope you are doing well. Sorry for your experience with the Acrobat Reader Mobile subscription.

 

I checked you account details and saw an active subscription for Acrobat Pro DC which is an annual plan paid monthly.

 

If you are not willing to use the subscription, you can go ahead and cancel the subscription from here: How to cancel Adobe trial or subscription

 

Hope this helps.

 

-Souvik

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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Participant
Feb 22, 2023 12:44 PM UTC

I have the same issue, I canceled My subcription the same day, and today they charge me. It look like a scam. 

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Participant
Feb 22, 2023 2:56 AM UTC

Also, it was charged on Wednesday, February 15.

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