coco2918217644fv

Participant

Question

Refund

Forum|Forum|2 years ago
March 31, 2023
1 reply
384 views

Good evening, I downloaded the app to try the free trial and the annual subscription was purchased automatically without me wanting it too. I canceled my subscription and I would like a refund. Could you help me with this or should I contact someone else? Thank you.

Cancel subscription

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Community Manager

Community Manager

Hello @coco2918217644fv,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.