Yess29289652f4nf

Participant

Question

Refund

Forum|Forum|2 years ago
April 7, 2023
1 reply
354 views

Hi there,

I was starting to use this app on April 6, 2023 to see the features if they work for me or not. However, instead of just starting the 7 days free trial for me, the app charged me for first month already when it was actually showing the trial. I did start the trial first but right way it charged me $13 for the subscription. I do not want to use this app anymore because it does not do what it says for the subscriptions. Please give me my money back for the first month. It is 7 april today. I already cancelled the subscription.

Thanks

iOS

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Community Manager

Community Manager

Hello @Yess29289652f4nf,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.