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Abby29290927bfnz
Participant
April 7, 2023
Question

Refund

  • April 7, 2023
  • 1 reply
  • 301 views

I went ahead and got the 7 day free trail today to test out the product but as soon as I check my PayPal statement. It shows I was charged $69.99. I did not agree to this price/membership, only the free trail. Completely disappointed. 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
April 8, 2023

Hello @Abby29290927bfnz,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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