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Darnell292946843ktv
Participant
Apr 7, 2023 10:58 AM UTC
Question

Refund

Hello! I've tried using your trial version and cancelled it before 7 days. I was charged for monthly and annual fee after the cancellation please refund the charges ASAP.

    6 replies

    Souvik Sadhu
    Souvik Sadhu
    Legend
    Apr 8, 2023 4:55 AM UTC

    Hi @Darnell292946843ktv,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile subscriptions.

     

    As you mentioned, you were charged for both Annual and monthly subscriptions. Would you mind sharing receipts of the charge where it is mentioned related to Adobe?

     

    I checked your account and could not find an active subscription on your account.

     

    Look forward to hearing from you.

     

    -Souvik

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    Darnell292946843ktvAuthor
    Participant
    Apr 8, 2023 5:59 AM UTC
    Hi Souvik,

    I appreciate your prompt response. As per your request, I attached the
    screenshots of the said charges. It shows that the monthly charge was
    refunded. However, there's no refund processed on my account as shown on
    the account statement.

    Please let me know if there's anything you needed.

    Thanks,
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    Souvik Sadhu
    Souvik Sadhu
    Legend
    Apr 8, 2023 3:05 PM UTC

    @Darnell292946843ktv In such a case, I suggest contacting the bank. If the amount shows as refunded, then it takes about 5-7 business days for the bank to settle the money to your account. 

     

    -Souvik

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