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Darnell292946843ktv
Participant
April 7, 2023
Question

Refund

  • April 7, 2023
  • 1 reply
  • 889 views

Hello! I've tried using your trial version and cancelled it before 7 days. I was charged for monthly and annual fee after the cancellation please refund the charges ASAP.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    April 8, 2023

    Hi @Darnell292946843ktv,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile subscriptions.

     

    As you mentioned, you were charged for both Annual and monthly subscriptions. Would you mind sharing receipts of the charge where it is mentioned related to Adobe?

     

    I checked your account and could not find an active subscription on your account.

     

    Look forward to hearing from you.

     

    -Souvik

    D
    Darnell292946843ktvAuthor
    Participant
    April 8, 2023
    Hi Souvik,

    I appreciate your prompt response. As per your request, I attached the
    screenshots of the said charges. It shows that the monthly charge was
    refunded. However, there's no refund processed on my account as shown on
    the account statement.

    Please let me know if there's anything you needed.

    Thanks,
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    April 8, 2023

    @Darnell292946843ktv In such a case, I suggest contacting the bank. If the amount shows as refunded, then it takes about 5-7 business days for the bank to settle the money to your account. 

     

    -Souvik

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