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R
Rodrigo J29432642ij2b
Participant
April 16, 2023
Question

Refund

  • April 16, 2023
  • 1 reply
  • 766 views

I want a refund.

I had a year subscription but I cancelled last year to be honest is was so difficult to get it done and I think I did it wrong because you still charge me  $74.63 for a year and I'm not longer need it please help me.

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1 reply

R
Rodrigo J29432642ij2bAuthor
Participant
April 16, 2023

Hope to have a reply before the 48 hours past thank you.

S_S
Community Manager
S_SCommunity Manager
Community Manager
April 16, 2023

Hello @Rodrigo J29432642ij2b,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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