Skip to main content
S
Sara31858777qkl0
Participant
August 24, 2023
Question

Refund

  • August 24, 2023
  • 1 reply
  • 187 views

Hi. I downloaded this app about one week ago to open a PDF and that was all.And today I noticed that 104.15 CAD has beed withdrawal from my account!!! Once I noticed I unsubscribed and how no idea how this happened!!

Could someone please assist me initiateing refund process?

I couldn't find any number to make a phone call.

 

 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 27, 2023

Hello @Sara31858777qkl0,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices