Skip to main content
Á
Álex31882600fkhn
Participant
August 25, 2023
Question

Refund

  • August 25, 2023
  • 1 reply
  • 369 views

Hey so I just downloaded the app. Rarely use but when I do I redownload. I happened to have downloaded this app again on August 22nd around 5am PDT. I was offered a 7 day free trial, and didn't think twice and accepting thinking I'll cancel it later. Didn't even check if it was annual or monthly.  I just needed to fill out a document for school. Next thing I know I get a charge of $69.99 a minute later. I tried contacting apple and they keep refusing a refund. Which doesn't make sense to me if I was offered a trial in the app. I contact support and they said I used it back 2021. Which I understand. At the same time I rarely use it, so I forgot. Also the ADOBE ACROBAT app offered a trial to me as soon as I downloaded it. Now I'm screwed over thanks to a technical error with false information. I only used the app for about 20 minutes. I don't mind paying the monthly $9.99 but I'm not using this again for a while. Can I atleast get the $60 back.

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 27, 2023

    Hello @Álex31882600fkhn,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    Á
    Álex31882600fkhnAuthor
    Participant
    August 27, 2023

    Like I said in the post, I contacted apple support and requested a refund twice. Apple support was on my side but the store wasn't. They said last resort was to contact you guys. I mean my account was already linked and from what I remember. I used it more like 6-7 years ago for free. So I don't remember having to pay to insert texts into documents. Refering back to my account being linked, Adobe should have been aware if I used this in the past. Again from what I heard it was 2 years ago, and I rarely use it so I forgot. Your data base however, knew to charge me immediately. Even though it offered a free 7 day trial. Its not something I purchased within the app store directly. I got it through using the app. Which I feel like is a system or app error. Stating this because you guys should have known I used it already in order to claim your money instantly, the way the app did. So it throws me off that I was ever offered a 7 day trial on August 22nd 2023

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 27, 2023

    Hi @Álex31882600fkhn,

     

    For Android (Google Play Store and Samsung Store), we can issue refunds directly from our system, but Apple handles their billing and management on their side, and there is little we can do on our end.

     

    If Apple disapproves of the refund, we do not have any authority over them.

     

    -Souvik

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices