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Participant
August 27, 2023
Question

Refund

  • August 27, 2023
  • 1 reply
  • 633 views

I misunderstood the payment I can not afford to pay 93 upfront I would like a refund please.

My email is samiabuzaid05@gmail.com 

This topic has been closed for replies.

1 reply

Participant
August 28, 2023

I would like my money back do t need it at all. Used it once. And you guys too it from my Apple Pay....

S_S
Community Manager
Community Manager
September 24, 2023

Hello @Sami28527760oe67 @Mariana31923489hfvt,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.