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Participant
Apr 28, 2024 12:29 AM UTC
Answered

Refund

₹2599 was debited from my account even after unsubscribing before the 7 days trial period end. I want refund

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Apr 30, 2024 2:16 PM UTC

Hello @cindy jean37041999bkqw @Augustine37033753c5l1,

 

Hope you are doing well. Thanks for writing in!

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the links below for more information.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/44mqQYY)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/44mqQYY)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Hope this helps.

 

Thanks,

Souvik.

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

2 replies

Participant
Apr 28, 2024 4:11 PM UTC

You guys took 19.99 out of my account today. I want my money back. I canceled a long time ago

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Apr 30, 2024 2:16 PM UTC

Hello @cindy jean37041999bkqw @Augustine37033753c5l1,

 

Hope you are doing well. Thanks for writing in!

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the links below for more information.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/44mqQYY)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/44mqQYY)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Hope this helps.

 

Thanks,

Souvik.

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Translate