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Emanuel5D83
Participant
May 23, 2021
Question

Refund 7day trial

  • May 23, 2021
  • 1 reply
  • 1046 views

I opted for the seven day trial and cancelled after two days. I was charged and did not receive the refund. I want my refund.

 
DATE
TIME
Friday, May 21
10:49 AM
Quantity
Item
Price (USD)
TRANSACTION ID
GPA.3311-7747-9097-37093
 
 
PURCHASED FROM
Adobe Inc.
345 Park Ave.
San Jose, CA 95110
United States
    This topic has been closed for replies.

    1 reply

    Ria Tagra
    Ria Tagra
    Inspiring
    May 24, 2021

    Hi @Emanuel5D83 ,  

      

    Hope you are doing well. 

      

    Don’t worry, you can cancel the subscription and ask for a refund from your end. Before we let you go do you mind sharing the reason for the cancellation? 

    For Android.  

    Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

    For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.  

    For billing issues or a refund, see Get a refund on Google Play.  

       

    For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

      

    Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

      

    Regards  

    Ria  

     

    E
    Emanuel5D83Author
    Participant
    May 24, 2021

    I've spoken with Google Play and they told me to speak with you about refund. I have cancelled the subscription. Do you have enough information in my original post to process the refund, it is still 4 days since the beginning of the 7day trial.

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