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asad_4388
Participant
April 10, 2025
Question

Refund and cancelation annual subscriptionfor Adobe Reader

  • April 10, 2025
  • 1 reply
  • 215 views

Dear Adobe Support Team,

I'm writing to request a refund for my Adobe Reader subscription, which I inadvertently paid for despite canceling within the first six days.

Details:

- Subscription service: Adobe Reader
- Payment method: Credit Card
- Payment date: 07/04/2025
- Cancellation date: 06/04/2025
- Subscription duration: 1 year (not required)
- Charge amount: CAD 97.64

I would greatly appreciate it if you could process a refund of CAD 97.64 to my original payment method (Credit Card) as soon as possible.

Thank you for your prompt attention to this matter.

Best regards,

Asad Zia

 

 

[email and phone numbers removed by moderator]

 

 

 

 

 

 

1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
April 13, 2025

@asad_4388 

 

Acrobat Reader for Mobile is free. Your screenshots show that you purchased the premium version that allows you to do more with the free Reader. Because you purchased from Google play, Adobe did not collect your money. You need to contact Google play for billing issues.

 

Jane

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 21, 2025

Hi there

 

Hope you're doing well, and thank you for reaching out.

I’ve reviewed the Adobe account associated with the Adobe ID you used to contact us. At this time, I wasn’t able to locate any active or paid subscriptions under this ID.

If you used a different email address to purchase the subscription, please send it to us via private message so we can assist you further.

 

 

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