Question

Refund/cancellation of all payment plans.

Forum|Forum|5 months ago
December 8, 2025
1 reply
130 views

The order number for my concern is: AE03778700164CGB
I have to ask through here due to the assistant being unavailable at this time.
Had been charged and refunded £9.98 on the first of November where I asked for it to be cancelled too, however I have seen I have been charged again on the 1st of December too. Im not even sure what payment plan/member ship im paying for with this - my billings/manage account settings show nothing.
I would like to be refunded the £9.98 for this month and for all payment plans/memberships with this account/card to be terminated/stopped from this day.

Cancel subscription

Amal.

Legend

Hi there

Hope you are doing well and sorry for the trouble.

I have checked your Adobe account using the Adobe ID associated with this community, and I am unable to find any active plan/subscription. This is something better handled by our billing team here https://adobe.ly/3MmTCDY click on the contact us button in the lower right corner to start the process.

~Amal

M

Marvelous_Flair3578Author

Thank you, I am unfortunately unable to contact your billing team as the
virtual assistant for the website says unavailable for me and has been for
the past few days - I am unable to call them with the regions phone number
at the moment too. Is there an email or another way to contact them?

Jeffrey_A_Wright

Legend

Thanks for the update, Marvelous_Flair. Are you seeking a refund for your Adobe Express subscription from May? Please see https://adobe.ly/3Kr17Jx for information about the cancellation and refund process.

If you are seeking a refund from your usage of Adobe Express, Marvelous_Flair, then you will need to contact us directly at https://adobe.ly/3Kr18gz. You may be blocked from reaching us on the current device, which is why you find yourself posting in a public discussion forum.

If the device or network is managed by an organization, then blocking could be intentional. You should work with the person who manages the devices to obtain unblocked access. ^JW

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