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Jlh96
Jlh96
Participant
April 30, 2026
Answered

Refund cancelled subscription same day

  • April 30, 2026
  • 1 reply
  • 22 views

Hi, 

I tried to apply for 7 day free trial but my phone froze and charged me the monthly charge today instead of doing the 7 day free trial I wanted. I noticed the credit card charge today April 30th and cancelled it after I noticed.

As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Could you please let me know when customer support for the Australian region will be available to assist with this request?

Thank you so much in advance 

    This topic has been closed for replies.
    Correct answer Amal Jaiswal

    Hi there 

     

    Hope you are doing well and sorry for the trouble, please check the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 to know more about the cancellation/refund  process and policy and see if that works.

     

    ~Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    April 30, 2026

    Hi there 

     

    Hope you are doing well and sorry for the trouble, please check the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 to know more about the cancellation/refund  process and policy and see if that works.

     

    ~Amal

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