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Rupali25170977dkfc
Participant
July 8, 2022
Answered

Refund demanded not given and charged again a second time

  • July 8, 2022
  • 2 replies
  • 886 views

I wanted to bail out of free trial but couldn't and was charged last month. I cancelled subscription but was charged again this month 

    This topic has been closed for replies.
    Correct answer S_S

     

    Hello,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since you have a mobile-based subscription, it will be handled by the store through which you have purchased.

     

    I suggest you contact Google Play Store regarding your subscription, which will help you further with the refund.

    You may refer to the link for more information: Subscription Services — Acrobat for Android Help (adobe.com)

     

    You can also visit this link to start a refund for Google Play Store: My Order History | Samsung

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    2 replies

    R
    Rupali25170977dkfcAuthor
    Participant
    July 16, 2022

    I have been charged twice inspite of repeated requests to cancel subscription. The cancellation is just a frustrating experience leave alone the refund for unused subscription. 

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    July 18, 2022

     

    Hello,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since you have a mobile-based subscription, it will be handled by the store through which you have purchased.

     

    I suggest you contact Google Play Store regarding your subscription, which will help you further with the refund.

    You may refer to the link for more information: Subscription Services — Acrobat for Android Help (adobe.com)

     

    You can also visit this link to start a refund for Google Play Store: My Order History | Samsung

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    July 8, 2022
    @Rupali25170977dkfc wrote:

    I wanted to bail out of free trial but couldn't and was charged last month. I cancelled subscription but was charged again this month 

     

    You posted to the orphaned forum Acrobat Reader Mobile (beta), and it doesn't sound like you are using the beta version of Acrobat Reader. Can you tell us what you are using so we can move your post?

     

    If you purchased something from Android, then you did not purchase it from Adobe. You need to contact the Google Play Store.

    https://support.google.com/googleplay/answer/2479637?hl=en

     

    Jane

     

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