Refund money

Hi @Azeem21793409bcn7 

Hope you are doing well.

As per the issue description that you have purchased the subscription but it is not activated. Kindly check if the subscription is showing active on your account, here is the link to refer:  https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html?#viewing-your-subscriptions

If it is active then kindly do restore the subscription and check if it works: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html?highlight=restore

If there is some other email on which you have started the subscription via private message.

Let us know if that helps.

Thanks,

Harsh