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A
Anil Kumar5C6B
Participant
June 3, 2021
Question

Refund my subscription

  • June 3, 2021
  • 2 replies
  • 760 views

Hi Team,

As per comments received in Google Play review below,

Hi there, To cancel the subscription, please follow the following steps: Open Google Playstore->Click on the hamburger menu (3 vertical lines on the top left) ->Subscriptions->Choose the pack that you want to cancel->Cancel Subscription Please post your query on https://www.adobe.com/go/acrobatmobilesupport if the issue persists. Thanks! 🙂 ^VB

 

I have cancelled the subscription in Google play store bu the support team.

Kindly request you to refund the amount ASAP.

 

Appreciate your help.

 

Regards,

Anil Kumar Anchuri

[P.I Removed by Moderator]

 

This topic has been closed for replies.

2 replies

Ria Tagra
Ria Tagra
Inspiring
June 5, 2021

Hi @Anil Kumar5C6B ,  

  

Hope you are doing well. 

  

Thank you for contacting us and we apologize for the inconvenience. Due to the Reserve Bank of India’s e-Mandate, free trials and auto-renewing subscriptions are currently unavailable through Google Play. Google Play subscriptions are available only in the form of a single access pass for a specific period of time and price depending on what plan you choose – month or year. You may repurchase any subscription at the end of that period.  The Adobe Acrobat Reader Android team is in the process of updating our messaging to meet any obligations that we may have pursuant to the Google Play changes. To request a refund, please see Google Play’s refund policy: Request a refund on Google Play.

 

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.  

For billing issues or a refund, see Get a refund on Google Play.  

   

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  

Regards  

Ria  

 

A
Anil Kumar5C6BAuthor
Participant
June 5, 2021
Hi Ria,

After checking with Google Play store support team they advised to contact
Adobe Developer contact for refund.
That's why I have checked with Adobe support team and raised ticket for
refund.

I am not aware of the rules that changed, accidentally the purchase has
been done.
Kindly request you to help in refund and do the needful.

Appreciate your help.

Regards,
Anil Kumar Anchuri
Ria Tagra
Ria Tagra
Inspiring
June 14, 2021

Hi @Anil Kumar5C6B 

 

If you have already submitted a request for a refund on Google Play without success please contact our paid customer support team through the chat icon in the bottom right.

 

Regards

Ria

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 3, 2021

Hi Anil

 

Hop you are doing well and sorry for the trouble. As described you have cancelled the plan with Google and looking for refund.

 

This is something that can be rectified by our billing team. I have shared more information in private message please check.

 

Regards

Amal

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