Skip to main content
E
Efonema355186089pz8
Participant
February 17, 2024
Answered

REFUND OF 11,500.00 NGR FOR Adobe Acrobat Reader: Edit PDF

  • February 17, 2024
  • 1 reply
  • 1548 views

 

Dear Sir/Ma,
 
I made a complain of being debited with  ₦11,500.00 being subscription for Adobe Acrobat Premium Yearly (Adobe Acrobat Reader: Edit PDF).on the 6th February, 2024.
After filling the complain form it was subsequently reviewed and on the 8th February, 2024 a refund of same amount was to be credited to my account.
As today 17th February, 2024 the sum of ₦11,500.00is yet to be credited to my account.
Please i want to know what is really causing the delay for the refund.
 
Thank you.

 

 
EFONEMA IKPE
[phone and email removed by moderator]
 

 

 

 

 

    This topic has been closed for replies.
    Correct answer S_S
    @Efonema355186089pz8 wrote:

    Thank you. But i do make a formal complain that approval has been given but yet to be credited on Google play?

     

    I can't address that, as I am a volunteer who does not work for Adobe.

     

    You can also try this page:

     https://www.adobe.com/devnet-docs/acrobat/android/en/mv-managesubscriptions.html

     

    Jane


    Hi @Efonema355186089pz8,

     

    Hope you are doing well. Thank you for writing in! 

     

    I checked the subscription details and the refund has been processed from Google. We do not have any control over the process, and the best solution here would be to reach out to your bank and share the transaction ID with them to check what went wrong.

     

    Hope this clarifies your question.

     

    -Souvik

     

     

    1 reply

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    February 18, 2024

     

     

    quote
    Dear Sir/Ma,
    Please i want to know what is really causing the delay for the refund.
    By @Efonema355186089pz8

     

     

    @Efonema355186089pz8 

     

    You purchased through Google Play, not from Adobe. Only Google Play can assist you with billing.

     

    Jane

    E
    Efonema355186089pz8Author
    Participant
    February 19, 2024
    Thank you. But i do make a formal complain that approval has been given but
    yet to be credited on Google play? Or can send me the email? Ikpe
      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      February 19, 2024
      @Efonema355186089pz8 wrote:

      Thank you. But i do make a formal complain that approval has been given but yet to be credited on Google play?

       

      I can't address that, as I am a volunteer who does not work for Adobe.

       

      You can also try this page:

       https://www.adobe.com/devnet-docs/acrobat/android/en/mv-managesubscriptions.html

       

      Jane

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices