Refund of billed amount

Forum|Forum|2 years ago
January 18, 2024
2 replies
401 views

I have been charged for Adobe premium despite my cancelling the 7 day trial period well before its expiry! It needs to be refunded back into my account please.

Please acknowledge & process the refund asap.

I look forward to your reply soon.

Regards

Suhail

iOS

Correct answer S_S

Hello @Suhail34870431lxos,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

L

l._2511

Participant

I have been charged for Adobe despite my cancelling less than 24hrs after subscription and way earlier than the 7 day trial peiod! It needs to be refunded back into my account please.

Please acknowledge & process the refund asap.

I look forward to your reply soon.

Regards

Loice

S_S

Community Manager

Hi @l._2511,

Hope you are doing well. Sorry for the trouble with billing.

I checked your account registered on the community, and couldn't find any active subscription.

If you have all the details related to your subscription and billing, please check the help article at https://adobe.ly/46shrBC for further information about the cancellation and refund process.

Hope this helps.

Regards,
Souvik.