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Tranquil_Essence78b0
Participant
Oct 15, 2026 8:01 AM UTC
Question

Refund of charged subscription

I have been charged for a subscription on 15th October 2026 - today through an auto debit mandate for a cancelled subscription. This payment is not reflected in my plans. I want refund of the amount $106.99 AUD

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    Oct 15, 2026 3:28 PM UTC

    Hi @Tranquil_Essence78b0,

    Thank you for getting in touch! I hope you're doing well.

    I'm sorry to hear about the difficulties you've been experiencing, and I understand how important it is to have clarity on the cancellation and refund process.

    To help you with this, I'd suggest taking a look at our help article, which outlines the cancellation steps and applicable refund policies: https://adobe.ly/3SKPtNi

    I hope you find the information helpful. Should you have any questions or need further clarification, please feel free to let us know. We're always happy to help!

    Regards,
    Amal

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