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Michael229737068fyw
Participant
February 3, 2022
Answered

Refund of payment

Good morning guys, 

 

I was debited of a transaction that was not activated so I deactivated it but now I have not been credited back,

Fund below the debit alert in Naira

 

[P.I Removed by Moderator]

 

Please I will love a full refund.

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Souvik_98Correct answer
Participating Frequently
April 19, 2022

Hello Michael,

 

Hope you are doing well. I am sorry to hear that you have not received your refund yet.

 

However, you can try contacting the store provider through which you have subscribed [ play store if you use android device / app store if you use an iOS device ]. This is because the payments and refunds regarding mobile subscriptions are handled by the respective stores. 

Depending upon the device type you are using, please click the links to get a detailed page as to how to proceed with cancellation and refunds:
1. Through google play store: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid
2. Through Apple App Store: https://support.apple.com/en-in/HT202039

 

Regards,

Souvik.

View reply

1 reply

Souvik_98Correct answer
Participating Frequently
April 19, 2022

Hello Michael,

 

Hope you are doing well. I am sorry to hear that you have not received your refund yet.

 

However, you can try contacting the store provider through which you have subscribed [ play store if you use android device / app store if you use an iOS device ]. This is because the payments and refunds regarding mobile subscriptions are handled by the respective stores. 

Depending upon the device type you are using, please click the links to get a detailed page as to how to proceed with cancellation and refunds:
1. Through google play store: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid
2. Through Apple App Store: https://support.apple.com/en-in/HT202039

 

Regards,

Souvik.

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