Refund on app

Forum|Forum|4 days ago
September 25, 2026
3 replies
20 views

I had subscribed and used the 7-day free trial. I had also canceled the very same day. Yet, I’m still being charged for over the full amount, even though I had canceled my free trial way before payment was due. Now it’s effecting me downloading other apps. I’d like for that to be canceled considering it’s false advertisement and almost a scam.

M

Marvelous_contributor8acfAuthor

Participant

There was no transaction because I haven’t paid it. The app is showing that I still need to pay it.

M

Marvelous_contributor8acfAuthor

Participant

This is a screenshot showing that the app still says that I owe.

Meenakshi Negi

Community Manager

Hi Marvelous_contributor8acf,

Thank you for reaching out and sorry for the trouble caused.

We have checked the account using the email address linked to your community profile. The subscription shows as cancelled. Please check and confirm if the transaction was made from Adobe. If yes, please share the screenshot of the transaction number.

For refund-related information, please refer to the note section in the following help document: Refunds for Acrobat mobile subscriptions.

Thanks,

Meenakshi

Thanks,

Meenakshi

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