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V
vid_3750
Participant
October 23, 2024
Question

Refund on cancellation

  • October 23, 2024
  • 2 replies
  • 369 views

Hello Adobe,

 

I have cancelled the subscription the moment it's purchased. Could you please update me on refund status.

This topic has been closed for replies.

2 replies

T
tamoor_0301
Participant
October 27, 2024

Hi, 

I signed up for the seven-day free trial for the annual subscription, but I was unexpectedly charged $114.99. I canceled the subscription right away before using it. This seems unfair, as I specifically selected the free seven-day trial option with the intent to cancel if needed.

 

please refund my amount. I have already reported in my PayPal as well regarding this issue. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 28, 2024

Hi there

 

I hope you're doing well.

Refund eligibility depends on both the timing of your cancellation and the specific subscription you purchased. For more details on the cancellation process and to see if you’re eligible for a refund, please refer to our help article here: (https://adobe.ly/48tdFYq)

This guide provides an in-depth look at refund policies, how to initiate a cancellation, and other helpful information to assist you in managing your subscription effectively.

 

~Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 25, 2024

Hi @vid_3750

 

Thank you for reaching out to us! I hope this message finds you well.

After reviewing the Adobe account associated with the Adobe ID you’re currently using in the community, I couldn't locate an active paid subscription under this email. If you happen to have used a different email address to purchase your subscription, could you please share that with us via a private message? This will allow us to further investigate and provide more accurate assistance.

Thank you for helping us ensure we have the correct details, and please let us know if there’s anything else we can do to support you.

 

~Amal

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