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Jeenia
Participant
September 12, 2023
Question

Refund please

  • September 12, 2023
  • 1 reply
  • 499 views

Hello,

 

I have canceled my free pro trial but was charged $29.99, I was traveling overseas and couldn't get to my account until now. Can I please get a refund? I am on the free account. I have no active subscriptions.

    This topic has been closed for replies.

    1 reply

    G
    Gwen32262452vb4a
    Participant
    September 13, 2023

    I am trying to cancel my subscription. It is not giving me option. It's been within 14 days. Please help. I need the refund.

     

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 21, 2023

    Hello @Jeenia @Gwen32262452vb4a,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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