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G
go24266944k9c6
Participant
May 1, 2022
Answered

Refund plz. I need money back ASAP

  • May 1, 2022
  • 3 replies
  • 695 views

I got a free trail and wascharged. I want to cancel subscription and want my money back asps please 

This topic has been closed for replies.
Correct answer S_S

@ginab86260409 Hi,

 

I am sorry for your experience with Acrobat Reader Mobile. 

 

I checked your account registered with the community and saw that the subscription is still active on your account.

 

The reason for being charged on the very day could be due to the utilization of the trial previously.

 

To learn more about cancellation, please click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, to start with the refund process, please visit the below link from Apple:

Report a Problem (apple.com)

 

I hope this helps.

 

Thanks,

Souvik.

3 replies

G
ginab86260409
Participant
July 13, 2022

YOU STATE YOU DONT CHARGE UNTIL AFTER 7 DAYS. YOU TOOK MONEY OUT OF MY ACCOUNT THE SAME DAY.  THATS A TOTAL RIP-OFF.! REFUND MY MONEY ASAP TO MY ACCOUNT 

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
July 15, 2022

@ginab86260409 Hi,

 

I am sorry for your experience with Acrobat Reader Mobile. 

 

I checked your account registered with the community and saw that the subscription is still active on your account.

 

The reason for being charged on the very day could be due to the utilization of the trial previously.

 

To learn more about cancellation, please click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, to start with the refund process, please visit the below link from Apple:

Report a Problem (apple.com)

 

I hope this helps.

 

Thanks,

Souvik.

G
ginab86260409
Participant
July 13, 2022

I CANCELED RIGHT AFTER DWNLD IT. I NEED MY MONEY BACK ASAP 

S
Seydou24269725eyd3
Participant
May 1, 2022

I had a free trial and was charged 29.99 USD. I want a refund asap. Someone here to help get me my money back. That's so unfair.

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