REFUND Really poor customer care

Question

I have accidently taken out a subscription to Adobe via Google play.

I tried to download it onto a laptop but it didn't work however it started a subscription..

I am unable to use Adobe.

I've requested a refund via Google who say to go to Adobe however they are saying it's got to be done by Google.

An agent said they are unable to process a refund despite me seeing its been done or numerous other threads.

Also being told there is no complaints email.

Can anyone help?!??

I'm well within my 14day period.

AnandSri · Accepted Answer

Hello Aaron!

I hope you are doing well, and we apologize for the trouble you had.

If you purchase a subscription for Acrobat Mobile, it will only function on mobile devices (iOS/Android). It will not be compatible with desktop computers, as the subscription type and features differ between mobile and desktop. See this article for more details: https://adobe.ly/42lBM8O

To manage the subscription, and the refund details, please see this article: https://adobe.ly/3QXOR2M, and https://adobe.ly/42sjiEE

I will involve the mobile experts to see if they can assist you further. Thank you for your time and cooperation.

Regards,

Anand Sri.

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