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O
Omwave
Participant
June 30, 2025
Answered

Refund request

  • June 30, 2025
  • 3 replies
  • 1702 views

I subscribed to the 7 day free trial, but somehow I got charged 16.99€ and subscribed to the monthly premium instead. I canceled in less than an hour's time, for I did not intend to pay nor subscribe to such service. I would greatly appreciated if I could get a full refund. Many thanks 

    Correct answer Amal.

    Hi there 

     

    Hope you are doing well and thanks for reaching out. 

     

    I have checked your Adobe account and found that you have Acrobat Pro desktop app subscription. This issue is better handled by our billing team here https://adobe.ly/3GFrrgO and click on the contact us button in the lower right corner to start the process. 

     

    Note: This page is dedicated to Acrobat Mobile App queries. In future, feel free to post your issues on the Acorbat desktop community page https://adobe.ly/4nEjXve 

    3 replies

    M
    Marvelous_Eclipse6403
    Participant
    July 8, 2025

    I would like a refund  for 29.96 back in my account please  i did not reckonies the payment  so I have blocked anymore 

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    July 9, 2025

    Hi there 

     

    Hope you are doing well and thanks for reaching out. 

     

    I have checked your Adobe account and found that you have Acrobat Pro desktop app subscription. This issue is better handled by our billing team here https://adobe.ly/3GFrrgO and click on the contact us button in the lower right corner to start the process. 

     

    Note: This page is dedicated to Acrobat Mobile App queries. In future, feel free to post your issues on the Acorbat desktop community page https://adobe.ly/4nEjXve 

    E
    excited_work4503
    Participant
    July 6, 2025

    Hi, this has also happened to me. I just wanted a 7 day free trial to see if it was something I would use, though it charged me for a month! I have cancelled my subscription though how do I request a refund? 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 7, 2025

    Hi there 

     

    Hope you are doing well and thanks for reaching out. 

     

    I have checked your Adobe account linked with the Adobe ID you are using and found that you have an Acrobat Premium plan purchased on a month-to-month plan. The 7 day free trial is available with Anual plans. 

     

    I have shared your request with our billing team internally for review, once the plan is cancelled with refund you will get the confirmation on email. 

     


     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 1, 2025

    Hi there 

     

    Hope you are doing well and thanks for reaching out. 

     

    I have shared your account details with our billing team internal, once the plan is cancelled with refund you will get the confirmation email for the same. 

      O
      OmwaveAuthor
      Participant
      July 1, 2025

      Hello, many thanks for replying. I have canceled the plan yesterday(as soon as I saw that I subscribed to a monthly premium plan with no 7 day free trial in sight). I received yesterday the  confirmation email that my cancellation was successful, but no refund was mentioned in it. 

      I should just wait for the new confirmation email from your team, correct? 

      Thank you in advance:) 

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