Refund request

Question

Hi, hope you’re well, I subscribed for the 7-day free trial and thought I had cancelled it, but I just got billed the monthly subscription of R529,99. As soon as I saw the charge I cancelled the subscription right away. Could I please get a refund?

Amal. · Accepted Answer

Hi there

Hope you are doing well and thanks for reaching out. We are sorry for the trouble.

To know more about the cancellation and refund process, please check the help article https://adobe.ly/46shrBC

~Amal

justlearn · Answer

@leilah_5236 you can cancell your plan on adobe.com, https://helpx.adobe.com/ca/manage-account/using/cancel-subscription.html

But, if you purchased elsewhere such as Google Play or Apple App Store, contact the store directly. Adobe dosn't have access to those accounts and billings

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