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leilah_5236
Participant
September 6, 2025
Answered

Refund request

  • September 6, 2025
  • 1 reply
  • 70 views

Hi, hope you’re well, I subscribed for the 7-day free trial and thought I had cancelled it, but I just got billed the monthly subscription of R529,99. As soon as I saw the charge I cancelled the subscription right away. Could I please get a refund?

Correct answer Amal.

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

 

To know more about the cancellation and refund process, please check the help article https://adobe.ly/46shrBC 

 

~Amal

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
September 7, 2025

@leilah_5236  you can cancell your plan on adobe.com,  https://helpx.adobe.com/ca/manage-account/using/cancel-subscription.html

But, if you purchased elsewhere such as Google Play or Apple App Store, contact the store directly. Adobe dosn't have access to those accounts and billings

 
m
Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
September 8, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

 

To know more about the cancellation and refund process, please check the help article https://adobe.ly/46shrBC 

 

~Amal

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