Refund request and cancellation

Question

Hi. I don't know why your app does this but it said I could do 7 days trail. It reduce my money without any messages from your app warning me through sms about the reduction. Also your app subscription doesn't come up on my setting so could you please refund my money and cancel my subscription. I do not need to use the app and I did not get a warning about my free trail ending. It's very frustrating! Thank you

Amal. · Answer

Hi @Anonymous_7374

I hope this message finds you well! Thank you for reaching out to us.

I have reviewed the Adobe account associated with the Adobe ID you provided in the community, but unfortunately, I couldn't locate any active paid subscriptions linked to it. If you have used a different email address or Adobe ID for your subscription, please send me a direct message with that information. This will allow us to investigate further and assist you more effectively.

Thank you for your cooperation, and I look forward to hearing from you soon!

~Amal

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