Participating Frequently

Answered

Refund Request for Adobe Acrobat Free Trial Charge

Forum|Forum|4 months ago
October 30, 2025
4 replies
339 views

Hello Adobe Team,

My Adobe account email is <Removed by Moderator>.

I started a 7-day free trial of Adobe Acrobat on 29 October 2025 using Paytm UPI Autopay (<Removed by Moderator>).

On the same day (29 October 2025 at 12:12 PM), I immediately canceled the automatic payment.

However, ₹1450 was still deducted from my Paytm account.

Payment Details:

Amount: ₹1450

Date & Time: 29 October 2025, 12:11 PM

Payment Method: Paytm UPI Autopay

UPI Reference No: 704779023025

UMN: bffd10a597b44105b87033...

Please verify my account and kindly issue a refund since the payment was made on the same day I canceled the subscription.

I can provide screenshots or more details if needed.

Thank you for your

help.

Regards,

Mobarak Hosen

Correct answer Amal.

Please refund me

Hi there

++ Adding to the discussion

You may also go through the steps shared in the help article (https://adobe.ly/4qAinMx) to share your request with the billing team.

Thanks

Amal

Oluwakemi Akinyandenu

Participant

My account was debited with #12,040 after cancelling the subscription for the free trial by GTB

Please refund my funds because I cancelled before the free trial days expired

Amal.

Legend

Hi there

Hope you are doing well and sorry for the trouble.

Please check the steps shared in the correct answer marked and check. Once the billing team will process the cancellation request, you will be notified by email.

Thanks
Amal

M

mobarak_9211Author

Participating Frequently

Hello Adobe Team,

On 29 October 2025, I tried to start a free trial of Adobe Acrobat Pro using my Gmail account. While setting up the free trial, ₹1450 was automatically deducted from my Paytm account as auto-payment was enabled.

Right after subscribing, I immediately cancelled the auto-payment. I didn’t intend to buy the paid plan, I only wanted to use the free trial. Please issue a full refund.

Here are my details:

- Adobe Account Email: <Removed by Moderator>

- Payment Date: 29 October 2025

- Amount Charged: ₹1450

- Payment Method: Paytm (Auto Payment)

- Plan Status: Active till 29 November 2025

I request you to please cancel the subscription and refund the amount.

Thank you.

M

mobarak_9211Author

Participating Frequently

I subscribed to the 7 day free trial, but somehow I got charged ₹1450 and subscribed to the monthly premium instead. I canceled in less than an hour's time, for I did not intend to pay nor subscribe to such service. I would greatly appreciated if I could get a full refund. Many thanks

Amal.

Legend

Hi there

Hope you are doing well and sorry for the trouble.

I have checked your Adobe account and found that you have purchased the Acrobat Premium plan on a month-to-month basis. The 7-day free trial is available with an annual commitment, a monthly plan, or an annual prepaid plan only.

If you wish to continue with the cancellation, please go through the steps shared in the help article https://adobe.ly/4oLrwA6

~Amal

Jeffrey_A_Wright

Legend

Mobark, thanks for posting about your recent subscription commitment to our services to this public discussion forum. I edited your post to remove your personal information.

I see that your new subscription commitment is through the Google Play Store. You should cancel your commitment and make any refund requests through them. For more information, see https://adobe.ly/3JzbCd8. ^JW