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M
mobarak_9211
Participating Frequently
October 30, 2025
Answered

Refund Request for Adobe Acrobat Free Trial Charge

  • October 30, 2025
  • 3 replies
  • 254 views

<Screenshot removed by Moderator>

 

Hello Adobe Team,

 

My Adobe account email is <Removed by Moderator>.

 

I started a 7-day free trial of Adobe Acrobat on 29 October 2025 using Paytm UPI Autopay (<Removed by Moderator>).

 

On the same day (29 October 2025 at 12:12 PM), I immediately canceled the automatic payment.

 

However, ₹1450 was still deducted from my Paytm account.

 

Payment Details:

 

Amount: ₹1450

 

Date & Time: 29 October 2025, 12:11 PM

 

Payment Method: Paytm UPI Autopay

 

UPI Reference No: 704779023025

 

UMN: bffd10a597b44105b87033...

 

 

Please verify my account and kindly issue a refund since the payment was made on the same day I canceled the subscription.

 

I can provide screenshots or more details if needed.

 

Thank you for your

help.

 

Regards,

Mobarak Hosen

Correct answer Amal.
Please refund me

Hi there 

 

++ Adding to the discussion 

 

You may also go through the steps shared in the help article (https://adobe.ly/4qAinMx) to share your request with the billing team.

 

Thanks

Amal

3 replies

M
mobarak_9211Author
Participating Frequently
October 31, 2025

Hello Adobe Team,

 

On 29 October 2025, I tried to start a free trial of Adobe Acrobat Pro using my Gmail account. While setting up the free trial, ₹1450 was automatically deducted from my Paytm account as auto-payment was enabled.

 

Right after subscribing, I immediately cancelled the auto-payment. I didn’t intend to buy the paid plan, I only wanted to use the free trial. Please issue a full refund.

 

Here are my details:

- Adobe Account Email: <Removed by Moderator>

- Payment Date: 29 October 2025

- Amount Charged: ₹1450

- Payment Method: Paytm (Auto Payment)

- Plan Status: Active till 29 November 2025

 

I request you to please cancel the subscription and refund the amount.

 

Thank you.

M
mobarak_9211Author
Participating Frequently
October 31, 2025

I subscribed to the 7 day free trial, but somehow I got charged  ₹1450 and subscribed to the monthly premium instead. I canceled in less than an hour's time, for I did not intend to pay nor subscribe to such service. I would greatly appreciated if I could get a full refund. Many thanks 

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 31, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble. 

 

I have checked your Adobe account and found that you have purchased the Acrobat Premium plan on a month-to-month basis. The 7-day free trial is available with an annual commitment, a monthly plan, or an annual prepaid plan only. 

 

If you wish to continue with the cancellation, please go through the steps shared in the help article https://adobe.ly/4oLrwA6 

 

~Amal

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 30, 2025

Mobark, thanks for posting about your recent subscription commitment to our services to this public discussion forum. I edited your post to remove your personal information.

 

I see that your new subscription commitment is through the Google Play Store. You should cancel your commitment and make any refund requests through them. For more information, see https://adobe.ly/3JzbCd8. ^JW

M
mobarak_9211Author
Participating Frequently
October 31, 2025

What can I do please guide me

 

M
mobarak_9211Author
Participating Frequently
October 31, 2025
Please refund me
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