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Ruksar Shahid
Ruksar Shahid
Participant
May 26, 2026
Answered

Refund request for annual subscription charge

  • May 26, 2026
  • 1 reply
  • 25 views

My 7-day free trial ended today, and I was charged £62.99 for the annual subscription. As I no longer use Adobe, I would like to cancel the subscription and request a refund if possible.

 

Since the payment was taken today, could you please let me know if I am eligible for a refund? If so how can I get the refund?

I would really appreciate your assistance with this matter. Thank you.

    This topic has been closed for replies.
    Correct answer Amal Jaiswal

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    Please check the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 to know more about the Cancellation and Refund process/policy and see if that works.

     

    ~Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    May 26, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    Please check the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 to know more about the Cancellation and Refund process/policy and see if that works.

     

    ~Amal

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