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Yoon Kyo29230502mu3s
Participant
April 4, 2023
Question

Refund Request for Unauthorized Charge on Student Account

  • April 4, 2023
  • 1 reply
  • 802 views

Dear Adobe Support Team,

 

I am writing to request a refund for a charge of $21.31 that was recently deducted from my card. Although I attempted to enter my card information as requested, an error occurred during the process and the charge was made on my Adobe student account, which entitles me to free access to all Adobe apps.

As a result, I did not authorize this charge and would like to request a refund as soon as possible. Please let me know what information you need from me to process the refund.

Thank you for your attention to this matter.

 

Sincerely,

Yoon Kyo Cha

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    April 4, 2023

    @ginab86260409 Hi,

     

    I am sorry for your experience with Acrobat Reader Mobile. 

     

    I checked your account registered with the community and saw that your subscription to Acrobat Pro is still active.

     

    The reason for being charged is the utilization of the trial and not canceling at the given time.

     

    To learn more about cancellation, please click here: How to cancel Adobe trial or subscription

     

    I hope this helps.

     

    Thanks,

    Souvik.

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