Refund requirement

Question

Hi!!I am writing to request a refund for the annual subscription fee that was charged to me for the Adobe PDF Reader app. After cancelling the paid subscription within the trial period, I received an email from the Samsung Galaxy Store confirming that the cancellation had been made within the trial timeframe and that I would not be charged. However, despite this confirmation, the amount for the yearly subscription was still withdrawn from my account.I kindly ask that this amount be refunded, as I cancelled the subscription within the trial period and do not intend to use the app.Best regards Diva Pina

Jeffrey_A_Wright · Answer

Thanks for posting your question about your Acrobat subscription to this public discussion forum, Diva. I am showing that Samsung manages your subscription. Please see https://adobe.ly/4kxwXAa for information on how to cancel your active subscription and request any available refunds. ^JW

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