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Participant
Mar 26, 2022 9:44 PM UTC
Question

Refund -Unrecognized Payment

Hello Adobe, I do not recognize the payments with Adobe. Can I have my refund for the fraud please? Contact me at my email [Personal info removed by mod]

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3 replies

Harsh Vardhan Pareek
Participating Frequently
Mar 28, 2022 4:54 PM UTC

Hi @Tou23766924tq4p 

 

Sorry for the trouble. Here is a discussion link on the cancellation and refund issue. Kindly check out the correct answer steps provided there and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/m...

 

Thanks,

Harsh

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Participant
Apr 3, 2022 5:56 PM UTC

Hello, thanks for the reply. I want my full refunds please. It was being used by someone that isn't me. I have changed all my privacy settings due to that. Thanks.

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Harsh Vardhan Pareek
Participating Frequently
Apr 4, 2022 1:19 PM UTC

As we can check, the subscription is purchased from the Google app store. You need to contact them for any cancellation or refund issues.

Here is the help document you can refer to:

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscription

 

Let me know if that helps.

 

Thanks,

Harsh

 

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