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T
Tou23766924tq4p
Participant
March 26, 2022
Question

Refund -Unrecognized Payment

  • March 26, 2022
  • 1 reply
  • 373 views

Hello Adobe, I do not recognize the payments with Adobe. Can I have my refund for the fraud please? Contact me at my email [Personal info removed by mod]

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
March 28, 2022

Hi @Tou23766924tq4p 

 

Sorry for the trouble. Here is a discussion link on the cancellation and refund issue. Kindly check out the correct answer steps provided there and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/m...

 

Thanks,

Harsh

T
Tou23766924tq4pAuthor
Participant
April 3, 2022

Hello, thanks for the reply. I want my full refunds please. It was being used by someone that isn't me. I have changed all my privacy settings due to that. Thanks.

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
April 4, 2022

As we can check, the subscription is purchased from the Google app store. You need to contact them for any cancellation or refund issues.

Here is the help document you can refer to:

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscription

 

Let me know if that helps.

 

Thanks,

Harsh

 

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