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Participant
July 2, 2023
Question

Regarding refund of premium subscription

  • July 2, 2023
  • 1 reply
  • 1178 views

Dear Sir/Madam,

On 23 june I started a 7 days free trial of adobe subscription and instantly an amount 6000 got deducted from my account (yearly subscription), after using subscription services for a while I didn't find it handy. So I mailed Google regarding cancelation of the premium subscription in which they replied they had cancelled the subscription on my behalf unfortunately refund part isn't where they can do much.
With this mail I would like to request you to initiate the refund process of 6000(six thousand only). And also it was clearly mentioned in the app that money was refundable.
 
Details are as follows
1)Transaction ID - GPA.3316-1124-1653-53280
2) Date of transaction - 23/06/2023
3)Payment amount - 6000, Currency - INR
4)Reason - I didn't find the subscription very useful and also it's very costly.
 
Kindly do the needful. 
Thanks & Regards
This topic has been closed for replies.

1 reply

S_S
Community Manager
Community Manager
July 3, 2023

Hi @Nitin30690688mn99,

 

Hope you are doing well. Thank you for reaching out.

 

As you mentioned about reaching out to Google, would you mind sharing the screenshot of the Email you sent to Google with all the details mentioned in it, along with the response from Google? 

 

This would help us dive deep into the situation and provide a better resolution.

 

Look forward to hearing from you.

 

-Souvik

Participant
July 3, 2023
Dear sir,
Pfa screenshot of the same.
S_S
Community Manager
Community Manager
July 3, 2023

@Nitin30690688mn99,

 

I am unable to see the screenshots you mentioned. 

 

Would you mind logging in to the community and using the attach option to add the files?

 

Thanks,

Souvik